Frequently Asked Questions
Everything you need to know about your techwear journey.
What is the typical shipping timeframe for international orders?
International orders generally arrive within 7 to 15 business days. Once your order is processed, you will receive a tracking number via email to monitor your shipment's progress.
What is your return and exchange policy?
We offer a 14-day return window from the date of delivery. Items must be in original, unworn condition with all REINDEE LUSION tags and packaging intact to be eligible for a refund or exchange.
How do I ensure I select the correct size?
Since our designs often feature modular or oversized silhouettes, we recommend checking the specific size chart located on each product page. If you are between sizes, please contact our support team for a personalized fit recommendation.
Are your materials waterproof or water-resistant?
Many of our garments utilize advanced technical fabrics such as Teflon-coated nylons and waterproof membranes. Please refer to the specific product descriptions for technical specifications regarding water column ratings and breathability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.
Do you offer restocks on sold-out items?
Many of our collections are released in limited quantities. While we do occasionally restock core essentials, we recommend signing up for our newsletter to receive immediate notifications regarding product drops and restock alerts.